Chronopitch now offers help features inside the software. The help feature takes three forms; Self-Help, Support Ticket and Chat. Here is how you can use each of these help functions:
Begin by clicking on the green "Help" button in the lower-right hand corner of the screen.
A "Help" window will pop up with a search box. Type in any word or question related to the issue with which you need help, and a list of help articles will pop up that are related to your inquiry. If you do not see a specific article that appears to address your needs, try searching for "Help Videos"; that will result in a number of online training videos on a wide range of topics.
If your issue is more technical in nature, OR you are not able to find the answers in any of the help articles or videos, Click on the "Contact Us" button in the Help box. A form will pop up that asks you to enter your name, email and provide us with a description of the question and/or issue you are experiencing. This support ticket will be submitted to our development team as well as our customer success department, and the appropriate team member(s) will respond to you.
There are times when our team members are online and available for chat. If one of our support team members is currently monitoring the channel, the "Help" button will display as a "Chat" button. Click on the Chat button to initiate a live chat discussion. If the Help button is displayed, you can use it to access information or get specific customer support on any questions you may have. To do this, click on the green "Help" button in the lower right portion of the screen.