Adding & Verifying your From/Reply To Address in PITCHcrm

1. Login to your PITCHcrm account.
2. Navigate to Settings, located in the main menu.
3. Select Sender Addresses, then click Add Address.
4. Enter the matching sender address, then click Add New Domain. For best delivery results, use a domain that matches your website domain or address.
5. A verification email will be sent to the newly added email address that it's from ‘[e-mail]’, open this email and click the provided link to complete the verification process.
6. Check back to the chosen sender address in settings, and select 'Check Status' to finish the process

Before sending your first campaign in PITCHcrm, you MUST verify the From/Reply To addresses you plan to use. This process will send a verification email to the new address with a link that must be clicked to confirm it as a valid email.

Tips for Improved Delivery

• Adding Pitch DNS Records to your company domain. This is not required to send emails, but it greatly increases the chances of your emails delivering to Inboxes instead of Spam. DNS works to validate Pitch as a sender of emails from your domain. (Domain = the text after the @ symbol in an email address)
• We highly recommend using a company Domain as the From/Reply To address in Pitch. It is possible to use a free email account (like Gmail, Yahoo, AOL, etc), however, doing so will increase the likelihood of emails delivering to contacts Spam/Junk folder.
• Opt for an address that starts with something like [e-mail] or [e-mail]. Noreply@, Info@, and contact@, can also be a flag for spam checkers.

Adding your Domain & Verifying your Email Address

1. Login to your PITCHcrm account. 
2. Navigate to Settings, located in the main menu.
3. Select Domains, then click Add Domain.
4. Enter the matching sender address, then click Add New Domain. For best delivery results, use a domain that matches your website domain or address. (Ex. for Email: [e-mail], Enter: yourdomain.com)
5. A verification email will be sent to the newly added email address that is from ‘[e-mail]’, open this email and click the provided link to complete the verification process. (Verification email is sometimes delivered Spam/Junk folders)
6. Repeat this process for any additional From/Reply To addresses you plan to use. 
7. When a campaign is created these addresses can now be selected for use in the From/Reply To drop down menu.

Adding & Verifying DNS Records

Adding Pitch DNS Records to your email domain will greatly improve the chances of email campaigns delivering to contact Inboxes instead of Spam/Junk folders. It is a highly recommended step for improved deliverability, but not required to send email campaigns.

The process for verifying DNS will vary, depending on what company hosts your domain. In Pitch, DNS Records can be found in Settings - Domains by clicking the domain, each domain will have a different set of records. Most website or IT administrators are familiar with DNS, or you can add them directly with access to your domain hosting account. Click Here to download a spreadsheet template to easily share them.

Keyword Search Terms: From/Reply To Address, From email, from address, reply email, reply address, add address, sender email, sender address, from company